Terms & Condition

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the “Products”) from Netmeds.com, and constitute a legally binding agreement, between you (“the Customer”, the “User”) and gjglobalherbs.com. These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by explicitly / impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, terms and conditions, including the Privacy Policy (referred to as “Privacy Policy”), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use.
However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on our Website. About GJ Global herbs) The domain name www.gjglobalherbs.com, an internet based portal is owned and operated by GJ Global herbs, a company duly incorporated under the provisions of the Companies Act, 2013 whose registered office is in Tamilnadu, India (hereinafter referred to as “GJ Global Herbs” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”. b) Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and GJ Global Herbs on the other Part. c) The Website is a platform that facilitates online purchase of Herbal food supplement products sold by various third party pharmacies coordinated through Us and online advertisements of various sponsors advertising and marketing their own good and services (third party advertisers).

The Third Party Pharmacies, Third Party Courier agencies / Delivery Company and the Third Party Advertisers are collectively referred to as the “Third Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information to the Users accessing the Website (The services of Third Party Services Provider and the information services is collectively referred to as the “Services”). d) The arrangement between the any Third Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to You through various modes which may include issue of discount coupons, offer codes and vouchers that can be redeemed for various goods/ services offered for sale by relevant Third Party Service Providers. To facilitate the relation between You and the Third Party Service Providers through the Website, GJ Global herbs shall send to You (promotional content including but not limited to emails, notifications, text messages or whatsapp messages). e) You agree and acknowledge that the Website is a platform that You and Third Party Service Providers utilize to meet and interact with another for their transactions. GJ Global Herbs is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third Party Service Providers. f) GJ Global Herbs reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications.

Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website. g) As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to GJ Global Herbs that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. h) These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to: i) the Indian Contract Act, 1872 (“Contract Act”); ii) the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”); iii) the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”); iv) the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”); v) The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957; vi) Pharmacy Act, 1948 (“Pharmacy Act”) and vii) the Consumer Protection Act, 1986. i) GJ Global Herbs authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by GJ Global Herbs including but not limited to text, copy, audio, video, photographs, illustrations, graphics and other visuals (“1mg Content”) (collectively, “Content”).

The GJ Global Herbs Content is the property of GJ Global Herbs and is protected under copyright, trademark and other applicable law(s). You shall not modify the GJ Global Herbs Content or reproduce, display, publicly perform, distribute, or otherwise use the GJ Global Herbs Content in any way for any public or commercial purpose or for personal gain. Account Creation (1) In order to use certain features of the Website/App (e.g., ordering Products, posting rating / reviews, providing feedback, receiving GJ Global Herbs , you must set up an account with gjglobalherbs.com (“GJ Global Herbs User Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy. (2) You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information. (3) Your GJ Global Herbs User Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your GJ Global Herbs Account. (4) Medsmitra.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any un authorised use of your GJ Global Herbs User Account, you shall immediately notify gjglobalherbs.com. (5) It is your responsibility to keep your email address up-to-date on your account setup at gjglobalherbs.com / “App” so that we can communicate with you electronically. (6) By creating this account you agree to receive transactional and/or promotional communications from us via email, telephone, SMS, whatsapp and chat. If you, at any time, wish to discontinue receiving communications from us, you agree to notify us by email. (7) The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to GJ Global Herbs that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. (8) One person can create only one account and you agree to this. (9) The website or app will be using cookies to store deidentified non-personal technical data that is used for the technical administration of the website/app, User Administration, R&D also. In the course of serving advertisements or optimizing services to You, GJ Global Herbs may allow authorized third parties to place or recognize a unique cookie on the Your browser. GJ Global Herbs does not store personally identifiable information in the cookies. (10) GJ Global Herbs at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while GJ Global Herbs investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason Use of Services and the Website GJ Global Herbs is an eCommerce Platform for herbal food supplement only. It is a platform to facilitate purchase transaction of these items for our customers. Through the Website, GJ Global Herbs facilitates the purchase of herbal food supplements, and services offered for sale by Third Party Pharmacies (“Pharmaceutical Goods and Services”). You understand and agree that GJ Global Herbs and the Website provide services to You and persons browsing / visiting the Website. All items offered for sale on the Website, and the content made available by the Third Party Pharmacies / Wholesalers, third party user generated contents and third party products. GJ Global Herbs has no control over such third party Pharmaceutical Goods. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Third Party Pharmacies / Wholesalers through the Website shall be the sole responsibility of the Third Party Pharmacies. You understand and agree that GJ Global Herbs shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website. The commercial / contractual terms include without limitation – price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Pharmaceutical Goods and Services offered for sale by us through the various Third Party Pharmacies or Wholesalers, and the delivery of the products at the doorstep of You (our customer). Security Policy GJ Global Herbs uses 256-bit Secure Sockets Layer (SSL) encryption technology to encrypt your data before sending it over the internet. This ensures the privacy and high level of security of all your information. Eligibility / User Account and Usage Rules Only those who are 18 years or older and are supposed to have attained the age of “Majority” can create an account and be a member of GJ Global Herbs. Membership cannot be availed of by those who are considered Incompetent to enter into a Contract under the Indian Contract Act, 1872 subject to the conditions listed above. Further, User is solely responsible for protecting the confidentiality of the Account details such as your username and password and any activity under the account will be deemed to have been done by you. In the case that you provide us with false and inaccurate details or the Company has reasonable reasons to believe you have done so, we hold the rights to suspend your account and/or terminate this Agreement without any notice and without being held liable for the same. You understand the App downloaded/or the website you use on to your phone or tablet is owned by us and we may automatically upgrade the App/website and these Terms shall apply to the upgrades as well. We reserve the right to terminate this agreement without any notice and suspend the account without assigning any reason. Price and Payment The installation and use of this Website/App is free of cost. However, it is to be noted that although browsing of the Website / App is free, for purchase of any products, one has to be registered on our website – which is free of cost. However this policy of no charges may be amended by GJ Global Herbs as deemed necessary. For the purpose of this section, Buyer would include any user choosing to use the products / services offered on GJ Global Herbs Website / App. Seller means GJ Global Herbs. In the case of use of any payment methods availed on GJ Global Herbs Website/App, GJ Global Herbs will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to issues including but not limited to – Lack of authorization for any transaction(s), exceeding preset spending limit / credit limit set up between you and your Financial Institution, any payment issues arising out of the failure of the transactions due to any technical issues, any decline of transactions due to any other reasons and so on. As of now, all payments will be in the default currency of Indian Rupees only. GJ Global Herbs Website/App will not facilitate transactions using any other form of currency other than Indian Rupee. The price of products shown includes all applicable statutory taxes. We ensure that we take all necessary measures for the pricing and availability of Products to reflect the latest information on GJ Global Herbs website / APP. But, in certain cases there might be some errors due to price changes or product availability. In such cases we are not responsible for those errors and we reserve the right to cancel the sale and refund the amount to you. We also reserve the right to correct any errors due to data typography, inaccuracies, omissions and can change or update any information of the product at any time without any prior notice. We offer to deliver your order FREE of cost in the designated PIN CODES as listed. The delivery PIN CODES are available for you once you register in the website / app as a User. The delivery times may vary depending on certain parameters such as delivery location, products ordered and working days / public holidays and so on. In general the product will be delivered within 48 hours of the placing of the order but in some cases there may be delays for which we will communicate to You. Your payment will be using the designated payment gateway with any Credit/Debit cards, Net banking and so on. Shipping, Delivery Policy Any order made at GJ Global Herbs will be delivered to our customer. Please note that the delivery is done only at designated PIN CODES – please verify the same while registering your details. As of now there are no charges for the delivery of the product for any order size ???. The delivery times may vary depending on certain parameters such as delivery location, products ordered and working days / public holidays from the date of receipt of the order and so on. In general the product will be delivered within 48 to 72 hours of the placing of the order but in some cases there may be delays for which we will communicate to You. Refund Policy GJ Global Herbs would like you to have a smooth experience of ordering the medicines at the click of a button. We do our best to keep you satisfied with the products as required by you. However, should you face any issue we would be ready to issue a refund in the following cases – namely – receipt of a defective item, loss or damage of an item during the transit, receipt of an item that is past its expiry. The refund will be effected based on the payment mode used by You – in certain cases such as Credit cards there might be a delay of 7 to 10 business days also. Procedure to request a Refund For processing a refund request please send us an email on care@medsmitra.com. Please include in the email details such as your Name, User Name, Products ordered, reason for the refund request.

We consider feedback from our customer as very important and take all of your feedback seriously and use the same to improve our quality standards. Returns Policy GJ Global Herbs does our best to have the correct product delivered to you as per your order. However, if you received an incomplete order or damaged product – please let us know through our customer care email address at care gjglobalherbs.com. We will do our best for prompt resolution. If we do not receive a call within 5 days of delivery – we cannot entertain such returns. Also in certain cases your requirement for a product may have changed after the product arrives. In such cases, even though the product is not defective, you may want to return such unopened products. In this case we may allow return of unopened products. For this though a charge of 20% of the value of the product will be charged as a restocking fees. This is possible only if you send us a request within 10 days of the receipt of the product. Procedure for a return For processing a return, please send us an email on caregjglobalherbs@gmail.com. Please include in the email details such as your Name, User Name, Products ordered, reason for the refund request. We will arrange for the pick up of the items within 5 business days. The return after the deduction of the restocking fees, will be effected based on the payment mode used by You – in certain cases such as Credit cards there might be a delay of 7 to 10 business days also. Indemnity Clause You as a User agree to indemnify, defend, hold harmless Netmeds.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all damages, claims, expenses, costs and / or losses, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses. Jurisdictional Authority and Applicable Laws These Terms and Conditions and your use of GJ Global Herbs Website/App and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Tamilnadu. Changes to Terms and Conditions GJ Global Herbs , reserves the right to amend the terms and conditions issued on the Website / App from time to time without further notice to you. We will make such changes effective once we upload the relevant revised version of the terms and conditions available on the Website / App. You are responsible to review any changes of our Terms and conditions and your continued use of our Website / App is deemed to be your agreement that you automatically agree to the updates made to the terms and conditions.